From April 2014, SQA’s new Results Services replaced the Appeals Service for all National Courses where an exam or coursework contributes to the candidate’s final grade. There are two parts to the SQA’s Results Service:
Exceptional Circumstances Consideration Service:
This service supports candidates who have been unable to attend an externally assessed timetabled examination, or whose performance in an externally assessed timetabled examination may have been fundamentally affected as a result of an incident beyond their control.
It is only available before the results are published, and exists to support only those candidates who have suffered an exceptional circumstance, such as bereavement or a medical condition.
This service is available for all examinations that appear in the examination timetable. If a school or college believes a candidate has been affected by exceptional circumstances it will inform the SQA and submit alternative evidence of attainment demonstrated by the candidate such as coursework, class assessments or enhanced assessments.
It is always recommended that a candidate sits the examination where possible. Sitting the examination does not exclude the candidate from having an exceptional circumstances request submitted on their behalf.
This service operates after candidates receive their exam results. If a school or college is concerned by a candidate’s result and believes the final mark does not reflect expectations then they can request a priority marking review, clerical check or a marking review of the exam paper and other externally assessed components, such as a portfolio.
If the clerical check or marking review leads to a change of grade (either up or down), this will be amended on the SQA’s computer system and a new certificate will be issued to the candidate.
There will be no consideration of ‘alternative evidence’ with this service. If the original grade remains unchanged following the check/review, the school or college will be charged for this service.
Further details are available on both of these areas on the school website and directly from the SQA at the link below.